Case Studies
Selected recent examples of smart building, digital readiness and BMS advisory case studies. All projects reflect the same principles: open systems, strong governance and long-term operational value.
The Dovetail Building, London
Role: Smart Building Consultant
Challenge
Smart building and technology consultants for a 23 storey, 465,000 sq ft London office, on a scheme targeting BREEAM Outstanding, LEED Platinum and WELL Platinum.
What was delivered
- Smart building vision and brief for the client team
- MSI and Smart Building Specifications, reviewed and closed out for tender
- SmartScore strategy with a defined route to Platinum
- OT and IT cybersecurity alignment
Outcome
- Smart building scope specified and priced at design stage, not retrofitted after handover
- Platinum-level position committed within contracted scope
- A baseline model for the client’s wider London portfolio
Global Technology Client – BMS Support and Optimisation
Role: Independent BMS subject matter expert (client side)
Challenge
Bring consistent performance management and technical oversight to BMS maintenance across a live multi-building campus with several BMS platforms and contractors, where performance data was limited.
What was delivered
- SLA and KPI framework with weighted scoring across response, technical quality, backlog, PPM, reporting, optimisation and innovation
- Monthly SLA and KPI tracking against contractor job registers and PPM records, with client dashboards
- Quarterly performance reports covering contractor performance, data gaps, risks and recommendations
- Technical assistance to the FM team on escalated faults, quotations and remedial works
Technology and standards
- Multi-platform BMS estate (Distech, Cylon, Tridium and Trend)
- Evidence-based KPI methodology with confirmed and unverified data reported separately
- Structured monthly reporting process with defined data inputs and review points
- A repeatable oversight model that can be extended to further buildings in the portfolio
Outcome
- Contractors contracted to a common SLA and KPI framework
- Clear visibility of open items, ageing and responsibility across contractor and FM teams
- Data and evidence gaps identified and fed back to contractors to improve reporting quality
Global Technology Client – Digital Readiness and BMS Upgrade
Role: Lead consultant
Challenge
Upgrade fragmented legacy BMS environments across a live, business-critical campus while establishing a repeatable blueprint for further rollouts.
What was delivered
- Digital readiness assessment and BMS review across six buildings
- Open-protocol, cyber-secure specifications aligned to the client’s Building Operating System (BOS) strategy
- Technical direction, project governance and multi-contractor coordination in fully occupied environments
- Commissioning strategy delivered with zero operational downtime
Technology and standards
- Open-protocol BMS architecture
- Cybersecurity-aligned controls approach
- Scalable Building Operating System (BOS) model
Outcome
- Pilot deployment of next-generation BOS strategy
- Unified, interoperable and future-proof campus infrastructure
- Validated, repeatable model for rollout across a global real estate portfolio
A&L Goodbody – 25 North Wall Quay HQ
Role: Smart Building & Technology Advisory
Challenge
Support the redevelopment and ongoing operation of A&L Goodbody’s headquarters as a high-performing, low-carbon workplace, while improving energy performance, operational resilience and the effectiveness of the building’s technology and FM systems.
What was delivered
- Smart building and systems strategy supporting the redevelopment of a 155,000 sq ft headquarters
- Smart building platform design enabling real-time monitoring of occupancy, indoor air quality, lighting and energy performance
- Data-driven control strategies to dynamically reduce operational loads and support long-term performance
- BMS performance framework, including development of vendor SLAs and KPIs to improve system performance, accountability and ongoing service delivery
- CAFM requirements evaluation and technology selection, supporting the client in identifying the most appropriate platform for implementation
Technology and standards
- Smart building platform, analytics, FDD and workplace app
- Integrated security systems including CCTV, access control, lifts & digital lockers
- BMS, lighting control & metering integrated
- IoT layer including occupancy sensors and indoor air quality
- BMS performance monitoring, vendor KPIs and service-level reporting
- CAFM and asset-management technology
Outcome
- Reduced carbon intensity and improved operational resilience through system-level optimisation
- Technology-enabled workplace supporting hybrid working, flexibility and user experience
- Scalable, future-ready headquarters accommodating over 1,000 staff across international operations
Coopers Cross – Tenant Fit-Out Smart Building Integration
Role: Smart building consultant
Challenge
Align a tenant fit-out with the landlord’s intelligent base-build systems to deliver comfort, efficiency and a strong day-to-day experience for users and facilities teams.
What was delivered
- BMS integration approach and controls coordination
- Lighting control strategy supporting comfort, focus and energy savings
- Metering strategy for accurate and reliable energy visibility
- Indoor air quality sensor and monitoring design to maintain healthy conditions
- System-level coordination with landlord team, consulting engineers and contractors
Technology and standards
- BMS integration and controls alignment
- Smart lighting controls
- Energy metering strategy
- Continuous IAQ monitoring
- SmartScore-aligned integration principles
Outcome
- Improved comfort through optimised controls and continuous IAQ monitoring
- Clearer operational visibility for FM teams, improving issue resolution and energy management
- Tenant space that unlocks the full value of a SmartScore Platinum development
Dublin 8 Office – Independent BMS Investigation
Role: Independent specialist advisor
Challenge
Resolve persistent BMS performance issues that had resisted diagnosis by multiple vendors, impacting comfort and day-to-day operations.
What was delivered
- Deep-dive review of BMS software, configuration and graphics
- Validation checks on field devices, sensors and connectivity
- Structured workshops with the FM team, mechanical contractor and stakeholders
- Independent report outlining root causes and practical remediation steps
Outcome
- Identified incomplete commissioning, cabling and connectivity faults, software errors and poor installation practices
- Actionable remediation plan and stabilisation pathway
- Future upgrade options including enhanced metering, IoT sensors and centralised visibility
University Hospital, Dublin – Environmental Assessment and Smart Monitoring Upgrade
Role: Lead advisor
Challenge
Address temperature instability and limited environmental visibility in critical clinical areas without waiting for full BMS replacement.
What was delivered
- Comprehensive BMS review across wards, identifying legacy systems, control gaps and monitoring limitations
- Practical roadmap for future upgrades: retain effective systems, replace incompatible components and improve visibility for FM teams
- Independent wireless monitoring deployment across eight operating theatres
- Real-time dashboard and automated alerts enabling faster FM response
Technology and standards
- Wireless temperature and occupancy sensors
- Real-time dashboards and alerting
- Structured BMS upgrade roadmap
Outcome
- Response times reduced from hours or days to minutes in critical areas
- Immediate environmental visibility across operating theatres
- Clear, data-driven pathway for future BMS upgrades